Privacy Policy

1.1 This Privacy Policy explains how Dolphin Beach Hotel ("we", "us", "our") collects, uses, shares and protects your personal information when you visit www.visitdolphinbeach.com, make an enquiry or booking, or stay with us.

1.2 Dolphin Beach Hotel is part of the Singer Group. The Singer Group company that owns and operates Dolphin Beach Hotel, at 1 Marine Drive, Table View, Cape Town, 7441, is the responsible party for your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

1.3 We process personal information lawfully, in line with the conditions for lawful processing set out in POPIA.

2.1 Information you give us:

• Enquiries and contact forms: your name, email address, telephone number and the content of your message.
• Bookings and stays: your name, contact details, address, dates of stay, number of guests, preferences and payment details. At check-in we may also ask for your identity or passport number where the law requires it.
• Events and group bookings: the details of the organiser and, where needed, of attendees.
• Newsletter: your name and email address.

2.2 Information collected automatically: when you use our website we collect technical and usage information such as your IP address, device and browser type, pages viewed, the website that referred you and your approximate location. Analytics and advertising cookies are only set if you accept them (see section 8).

2.3 Special personal information: if you tell us about dietary, health or accessibility needs so that we can accommodate you, we process that information only with your consent and only for that purpose.

2.4 Children: we only process information about children under 18 where a parent or guardian provides it, for example as part of a family booking.

2.5 If you share other people's details with us, for example when booking for a group, please make sure they know you are doing so and that this policy applies.

2.6 Fields marked as required on our forms are needed to respond to your enquiry or complete your booking; if you do not provide them we may not be able to do so. All other information is voluntary.

3.1 We use your personal information for the following purposes, each on a lawful ground recognised by POPIA:

• to respond to your enquiries and correspond with you — with your consent, or to take steps you have asked for before a booking;
• to process and manage your booking and stay, including payment — because this is necessary to conclude or perform our contract with you;
• to meet our legal obligations, such as tax, accounting and guest-registration requirements — because the law requires it;
• to send you our newsletter and offers — with your consent or, if you are an existing guest, about similar services as POPIA permits (you can opt out at any time);
• to understand how our website is used, improve it and show you relevant advertising — with your consent, given through our cookie banner;
• to keep our guests, staff and property safe, and to protect our legal rights — for our legitimate interests.

3.2 We do not use your personal information for any purpose that is incompatible with the purpose for which it was collected.

4.1 We do not sell your personal information. We share it only where necessary, with:

• service providers that host our website, store our records, send our emails and process bookings and payments on our behalf;
• analytics and advertising partners, if you have accepted those cookies;
• other Singer Group properties and our group office, where this is needed to handle your enquiry or booking;
• our professional advisers, auditors and insurers; and
• government, regulatory or law-enforcement authorities, where the law requires it.

4.2 Service providers that process personal information on our behalf (operators) are bound by contract to keep it confidential and secure, and to use it only on our instructions.

5.1 Some of our service providers store or process information on servers outside South Africa. Where this happens, we make sure your information is protected to a standard substantially similar to POPIA — for example through the laws of the recipient's country or binding contractual terms — as section 72 of POPIA requires.

6.1 We take appropriate, reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised destruction and unlawful access or processing.

6.2 If we have reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as POPIA requires.

7.1 We keep personal information only for as long as we need it for the purpose it was collected for, unless the law requires or allows us to keep it longer.

7.2 Booking and financial records are kept for as long as tax and accounting laws require, generally five years. Newsletter details are kept until you unsubscribe.

7.3 When we no longer need information, we delete or destroy it, or de-identify it so that it can no longer identify you.

8.1 Cookies are small text files that a website stores on your device. We and our partners use them for the following purposes:

• Essential — needed for the website to work, such as remembering your language and your cookie choice. These are always on.
• Analytics — help us understand how visitors use our website so that we can improve it.
• Advertising — set by our advertising partners to measure our campaigns and show you relevant offers on other websites and social media.

8.2 Analytics and advertising cookies are only set if you click "Accept" on our cookie banner. You can change your choice at any time using the "Cookie settings" link in the website footer, and you can delete cookies in your browser settings.

9.1 We send you marketing only if you have opted in or, if you are an existing guest, about services similar to those you used, as POPIA permits. Every marketing email includes a way to unsubscribe, and we will stop as soon as you ask.

10.1 Under POPIA you have the right to:

• ask whether we hold personal information about you, and request a copy of it;
• ask us to correct or update information that is inaccurate, incomplete, misleading or out of date;
• ask us to delete or destroy information we are no longer authorised to keep;
• object, on reasonable grounds, to our processing of your information;
• object at any time to receiving direct marketing;
• withdraw your consent at any time, without affecting processing that took place before you withdrew it; and
• lodge a complaint with the Information Regulator.

10.2 To exercise any of these rights, contact our Information Officer at info@dolphinbeachhotel.co.za. We may need to confirm your identity first, and we will respond within 30 days.

10.3 Our manual under the Promotion of Access to Information Act 2 of 2000 (PAIA) explains how to request access to records we hold. It is available on request from our Information Officer.

11.1 For any question about this policy or your personal information, contact:

• our Information Officer at info@dolphinbeachhotel.co.za;
• Dolphin Beach Hotel on +27 21 557 8140; or
• by post or in person at 1 Marine Drive, Table View, Cape Town, 7441.

11.2 If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator:

• website: inforegulator.org.za
• email: POPIAComplaints@inforegulator.org.za
• address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

12.1 We may update this policy from time to time. The latest version is always published on this page, with the date it was last updated.